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Shipping & Returns

Delivery Address

All deliveries by Body and Butter will be made to the delivery address specified by you at the time of placing the order. Please ensure the address details are accurate and complete to facilitate a smooth delivery process. 

24/7 Support

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [customer service email or phone number].

Delivery TIme

  • Standard Shipping : 2-5 Business Days (India)

  • International Shipping : 10-12 Business Days

Personal Shoppers

You can always call or WhatsApp us for getting you a personal shopper to direct you about our Products and their benefits.

Online Orders

  • We accept returns for unused and unopened products within 30 days of the purchase date.

  • To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

Easy Returns

To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

RETURNS

  1. Eligibility for Returns:

    • We accept returns for unused and unopened products within 30 days of the purchase date.

    • To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

  2. Exclusions:

    • We do not accept returns for used or opened products due to hygiene reasons, unless the product is found to be defective or damaged upon arrival.

    • Clearance or sale items are final sale and cannot be returned unless they are defective.

  3. How to Initiate a Return:

    • To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a return authorization.

    • Provide your order number and details of the item(s) you wish to return.

    • Once your return is authorized, we will provide you with instructions on how to return the item(s).

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item received is defective or damaged.

    • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  5. Refunds:

    • Once we receive your return and verify its condition, we will process your refund to the original method of payment.

    • Refunds are typically processed within [insert timeframe here], depending on your financial institution's processing times.

    • Original shipping charges are non-refundable unless the return is due to our error.

  6. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact us immediately upon receipt.

    • We will replace the item free of charge or issue a refund, including any applicable shipping charges.

  7. Exchange Policy:

    • At this time, we do not offer exchanges. If you would like a different item, color, or scent, please initiate a return for the original item and place a new order.

  8. Contact Us:

    • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [bodyandbutterco@gmail.com].

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